Terms & Conditions – Love in Wild Places

Terms & Conditions

Returns & refunds policy
Prints/artwork are produced on demand for each Order. Please choose carefully as we are unable to offer returns or refunds for change of mind on prints/artwork. For returns or refunds on other items, please read our Returns & Refunds Policy.


Sales & Promos

Hello June Sale

No returns, exchanges, or refunds on items already on sale prior to discount. Sale ends Sunday 13th June 2021 at 11:59 pm NZST. 


Delayed or damaged item(s) upon delivery
If you are experiencing delays in the delivery of your Order, please first get in touch with the postal service provider. You can find this information on your order confirmation email. We take extra care to ensure your package arrives without damage. Unfortunately, from time to time, packages are damaged, stolen or lost. If you would like more information or would like to discuss a replacement order due to a lost or damaged print upon delivery please get in touch with us at orders@loveinwildplaces.com.

Discount Codes
Discount codes cannot be combined. Only one discount code can be applied at checkout, per purchase (including automatically applied discount codes). 

If you wish to cancel your Order, please email orders@loveinwildplaces.com immediately or within 24 hours of placing your Order. Once an Order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with the returns policy.

We may terminate an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will refund any money received from you using the same method originally used by you to pay for the product. If the refund transaction fails we will advise you of this and make arrangements to process the refund via a different method.

When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you place it. Once you select a product that you wish to Order, irrespective of any previous price you have seen or heard, you will then be shown or told at the checkout the price you must pay including Goods and Services Tax (“GST”) and any other charges, including any charges you are liable to have the products delivered to the address provided by you. Unless otherwise stated all charges are in New Zealand dollars.

You must pay for the Order in full at the time of ordering by one of the payment methods we accept on the Site. You must be fully entitled to use the payment method used for purchases. The payment method must have sufficient funds, credit or other payment facilities to cover the purchase. We are not responsible for the decisions of payment providers to allow you to use their service, or provide any warranties or assurances about them. If a particular service is not available to you, you should use another valid payment method. You may elect to store your payment methods to your Account for future purchases.

By making an Order, you expressly authorise us, before accepting your Order, to perform credit and security checks and, where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorisation, to conduct loss minimisation and anti-fraud measures and to authorise individual purchase transactions.

If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact orders@loveinwildplaces.com immediately or within 24 hours of placing your Order, although please note we cannot guarantee that we will be able to amend your Order in accordance with your instructions and that fees may be applicable to process a change.

We reserve the right to refuse to process your Order and you have the right to cancel your Order. If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method. We will not change any Terms applying to an existing Order that has already been accepted by us; the Terms that will apply to any such Order are the Terms that applied at the time you placed the order.

GST, duties, custom charges or fees
As we are a company based in New Zealand, we therefore charge you for your Order in New Zealand dollars. The actual price charged to Australia and international customers will be subject to the exchange rate applied by the payment provider you have used. Please note that your order may incur duties, customs charges and fees with changes to your country’s law. We are not responsible for and will not reimburse any of these duties, customs charges or fees. You should contact your local customs office or you can find out more information at your local authority for duties, customs charges or fees.

We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the time indicated by us at the time of your Order, but we can’t absolutely guarantee confirm Delivery dates or times.

We will try to let you know if we expect to be unable to meet our estimated Delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.

We will aim to leave the Order at the address advised by you at the time of purchase. You must ensure that you are able to take Delivery of the product without undue delay and at any time reasonably specified by us. Our delivery partners may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point. Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.

By default, you provide authority to leave items at the address specified in your Order. If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next Delivery run (where available) or returned back to our fulfilment location. If Delivery or collection is delayed through your unreasonable refusal to accept Delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept Delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or

(b) no longer make the product available for Delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).

Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

All images and text on this website are credited to Love in Wild Places. unless otherwise stated. Unauthorised use and/or duplication of this material (including translations) without express and written permission from Love and Wild Place’s team or a Love in Wild Places contributor is strictly prohibited. Excerpts (no longer than a short paragraph) and links to this website are permitted, providing that full credit is given to Love in Wild Places with clear and specific direction to the original content © 2021 Love in Wild Places – All Rights Reserved.

We do not promote or offer any product or service that has not been personally tested or used by a member of our team.